If you're not satisfied with your purchase(s), you may return the item within 30 days of delivery of your order. The item(s) must be in brand new condition, including original packaging, parts and paperwork. Orders returned in a new, ready-to-sell condition will receive a refund minus a 20% Restocking Fee, shipping, and handling costs.
** Speed Element does not accept returns of used items returned more than 30 days after delivery.
** This includes if you order wrong part(s) or change of heart of the item you may have purchased.
To return an item, you'll need a Return Authorization Number(RA#). All returns require a RA# in order for us to accept shipment of your item(s).
To get this number, just login to the Order Status Page with your email address and password/order number. Select the "Return Items" link above the products in your order, and choose a reason for return from the dropdown menu at right. Click "Submit" below, and a return request will be sent to our returns department.
We'll call or email you within 1-2 business days with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, Speed Element does not automatically generate RA#s online.
Speed Element is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.
If an item arrives in a not-new condition, with manufacturer defects, or a defect occurs during the intended use of the product, we will send you a pre-paid shipping label to use for returning your order to Speed Element. 20% restocking does not apply to defective items.
To receive this shipping label and a valid RA#, please follow procedure above. Once you have both the label and the RA#, simply ship the defective item with the original packaging, paperwork and parts back to us. We'll process your return and ship you a replacement or credit your account.
Speed Element covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid label to return the product(s) to us in this situation.
Items returned for reasons other than defect or Speed Element error will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".
**Speed Element does not reimburse for labor charges or installation time under any circumstance.
**20% restocking fee will apply to items returned without receiving a proper Return Authorization
Returns received without an RA# clearly posted on the outside of the return box will be charged for restocking.
More information on getting an RA#
Because of the custom nature of our products and Speed Element's unique relationship with our manufacturing partners, we do not process exchanges in the traditional manner, that is, a returned product is not directly exchanged for another product in our inventory. Instead, we credit your card for the initial order (the returned item), and charge your card for a new order (the replacement item).
Items to be replaced must meet the same conditions as items returned to Speed Element for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.
If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse.
If you need the alternate item right away, we suggest placing a new order for the replacement product via our online shopping cart, or email us at email@example.com for expedited ordering.
Items to be replaced and sent to us without a proper Return Authorization Number (RA#) are subject to a 20% restocking fee. Login to your Order Status Page to begin the return process and receive your RA#.